Frequently Asked Questions (FAQ)
Orders & Shipping
How long does delivery take?
Orders are processed within 2 working days. Once shipped, delivery typically takes 4–8 business days within the United Kingdom.
Do you offer free shipping?
Yes, we offer free standard shipping on all UK orders. All orders include tracking.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking details. Please allow 2–5 business days for tracking updates to become active.
Why hasn’t my tracking updated yet?
Tracking may take a few days to update while your order is being processed through our logistics network. This is completely normal.
Do you ship outside the UK?
Currently, we only ship within the United Kingdom.
Returns & Refunds
Can I return my item?
Yes, you can request a return within 30 days of delivery. Please contact us first to receive return instructions.
How do I start a return?
Email us at support@nexa-essentials.com with your order number and reason for return. Once approved, we will provide the return address and next steps.
Do I have to send the item back?
Yes, items must be returned before a refund can be processed.
When will I receive my refund?
Once we receive and inspect your item, your refund will be processed within 10 working days to your original payment method.
What if my item is damaged or incorrect?
If your item arrives damaged or incorrect, contact us within 30 days with photo proof. We will send a free replacement, or issue a refund if necessary.
Are all items eligible for return?
For hygiene reasons, items with a broken seal cannot be returned.
Product Questions
Is the scrubber powerful enough for tough dirt and grime?
Yes, the Nexa PowerClean is designed with a high-torque motor to effectively remove soap scum, limescale, and stubborn dirt with minimal effort.
Can it be used on different surfaces?
Absolutely. It is suitable for surfaces such as tiles, grout, glass, bathtubs, sinks, and more. We recommend testing on a small area first.
Is it easy to use?
Yes, the ergonomic design and long handle make it easy to clean hard-to-reach areas without bending or straining.
Is it suitable for people with limited mobility?
Yes, the lightweight design and extendable handle reduce the need for scrubbing and bending, making it ideal for easier cleaning.
Support
How can I contact you?
You can reach us anytime at support@nexa-essentials.com. We aim to respond within 2 working days.